It's OK to complain

SensWide wants you to talk to us about any problems or complaints that you may have with our services. Addressing your complaint helps us to make our service better. You have the right to have the problem fixed. Your friends, family or caregivers can also talk to SensWide about any complaints they may have.

Your feelings and thoughts are important to SensWide, even if you think it doesn’t matter. When you tell us what you think, we can improve the service for all our participants.

 

How do I make a complaint?

There are many different ways you can make a complaint:

  • Call/NRS: 03 8620 7155 and ask for SensWide Employment
  • Fax: 03 9600 2866
  • Email: info@senswide.com.au
  • Visit a SensWide branch to speak to a member of staff
  • Write to us at:

    SensWide Employment
    Attn: General Manager
    Level 5, 160 Queen Street
    Melbourne VIC 3000

We will contact you within two business days of receiving any written complaints.

Ask a member of staff for a copy of the Handing Participant Feedback and Complaints procedure if you’d like to know more.

 

Is there anyone else I can talk to about my complaint?

If you don’t feel comfortable talking to anyone at SensWide about your complaint, you have the option to contact Vicdeaf (our parent organisation) directly about your complaint. Click here to go to their website.

You can also contact the Complaints Resolution and Referral Service (CRRS) at any time for help with your complaint. It is a free service provided by JobAccess that is completely independent and not connected to SensWide Employment:

Complaints Resolution and Referral Service

Ph.:       1800 880 052

NRS:     1800 555 677

Fax:      (02) 8417 2697

Online Complaint Form: https://www.jobaccess.gov.au/contacts/online-complaint-form

Website: https://www.jobaccess.gov.au/complaints

Related Information
SensWide Employment
03 8620 7155 03 9614 3070 03 9614 3062
Contact clinic

Melbourne

Level 7
34 Queen Street
Melbourne 3000

Frankston - Suite 12, 108-112 Young Street, Frankston 3199
Greensborough - Suite 2, 35 Main Street, Greensborough 3088
Preston - 426 High Street, Preston 3072
Sunshine - 7 City Place, Sunshine 3020

  • Vicdeaf
  • Disability Employment Services